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1.
The future of services management / edited by Colin Armistead. by
Material type: Text Text; Format: print
Publication details: London : Kogan Page, 1994
Availability: Items available for loan: MAIN LIBRARY (1)Location, call number: Main Library General Collection HD9980.5. F996.

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2.
Managing business processes : BPR and beyond / edited by by Colin Armstead, Philip Rowland by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester : John Wiley, 1996
Availability: Items available for loan: MAIN LIBRARY (1)Location, call number: Main Library General Collection HD58.87 . M365.

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3.
Inspired customer service : strategies for service quality / David Clutterbuck by
Material type: Text Text; Format: print
Publication details: London : Kogan Page, 1993
Availability: Items available for loan: MAIN LIBRARY (1)Location, call number: Main Library HF541.5 . C649.

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4.
Customer service and support = Layanan dan dukungan kepala pelanggan penerapan strategi yang efektif / Colin G. Armistead, Graham Clark translation by M. Kurdi Djunaedi by Series: Times management series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Jakarta : PT Gramedia, 2002
Availability: Items available for loan: MAIN LIBRARY (1)Location, call number: Main Library General Collection HF5415.5 . A76153 2002.

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