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	1.	Tough talking : how to handle awkward situations/ David M. Martin. by Martin, David M Material type: Text; Format: print Publication details: London : Pitman Pub, 1993 Availability: Items available for loan: MAIN LIBRARY (2)Location, call number: Main Library HD30.29 . M379, ... Not available: MAIN LIBRARY: Reserve Missing (1). Place hold Add to cart (remove)
	2.	How to be a great communicator : the complete guide to mastering internal communication / David M. Martin by Martin, David M Material type: Text; Format: print Publication details: London : Pitman, 1995 Availability: Items available for loan: MAIN LIBRARY (3)Location, call number: Main Library General Collection PN4121 . M37, ... Place hold Add to cart (remove)
	3.	Dealing with demanding customers : how to turn complaints into opportunities / David M. Martin. by Martin, David M Material type: Text; Format: print Publication details: London : Pitman, 1994 Availability: Items available for loan: MAIN LIBRARY (2)Location, call number: Main Library General Collection HB801 . M37 1994, ... Place hold Add to cart (remove)
	4.	Tough telephoning : mastering business on the telephone / David M. Martin by Martin, David M Institute of Management (Great Britain) Series: Better business performance Material type: Text; Format: print Publication details: Long Acre : Pitman, 1996 Availability: Items available for loan: MAIN LIBRARY (1)Location, call number: Main Library HD30.3 . M37. Place hold Add to cart (remove)
	5.	Manipulating meetings : how to get what you want, when you want it / David Martin by Martin, David M Material type: Text; Format: print Publication details: London : Prentice Hall, 2000 Availability: Items available for loan: LIC(LABUAN INTERNATIONAL CAMPUS) (1)Location, call number: LIC Stack HF5734.5 . M37 2000. Place hold Add to cart (remove)

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