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1.
The Zappos experience : 5 principles to inspire, engage, and wow / by Joseph Michelli. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill, c2012
Online resources:
Availability: Items available for loan: MAIN LIBRARY (1)Location, call number: Main Library General Collection HF5467 . Z37M53 2012.

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2.
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2008
Online resources:
Availability: Items available for loan: LIC(LABUAN INTERNATIONAL CAMPUS) (1)Location, call number: LIC General Collection HD57.7 . M525 2008. MAIN LIBRARY (1)Location, call number: Main Library General Collection HD57.7 . M525 2008.

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3.
The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2007
Online resources:
Availability: Not available: LIC(LABUAN INTERNATIONAL CAMPUS): In Transit (1). MAIN LIBRARY: Checked out (1).

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4.
Driven to delight : delivering world-class customer experience the Mercedes-Benz way / Joseph Michelli by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill, 2016
Availability: Items available for loan: MAIN LIBRARY (1)Location, call number: Main Library General Collection HD9710 . G44D3845 2016.

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